Call Centre: 0800 65 64 63
The National Government has announced a national lockdown to protect our communities against the deadly COVID-19 pandemic, and to limit its spreading. The lockdown will be in effect as from 23:59 this evening, Thursday, 26 March 2020, for 21 days until midnight on 16 April 2020.
The restriction of movement has a direct impact on public transport services – the number of trips and operating times will be significantly reduced.
The City is doing all it can to comply, and to assist the National Government in implementing these measures.
A reduced MyCiTi bus service will continue to operate throughout the lockdown period. The City will continue with its rigorous cleaning regime and safety protocols. In order to align to National Regulations and requirements to maintain social distancing, buses will accommodate up to 50% of their passenger capacity.
The Transport Management Centre will remain operational to respond to any incidents on the city’s road network. The maintenance and operations of the city’s traffic signal network will continue. Teams responsible for the maintenance and repair of the major arterial roads will remain operational.
Please note that customer requests relating to the road network, including pothole repairs, will only be responded to if urgent and essential.
Commuters must please take note of the following:
The MyCiTi service
The buses will be allowed to carry only half of its passenger capacity. Buses and stations will be cleaned regularly, and in accordance with the requirements relating to COVID-19. MyCiTi personnel and commuters must please adhere to the health safety measures, in particular, as it relates to social distancing and personal hygiene.
The City will monitor the use of the service during the lockdown, and may review or amend the operations if needed.
Commuters can visit the MyCiTi website on www.myciti.org.za for regular updates; use the MyCiTi app, or follow us on Twitter @MyCiTiBus; or phone the Transport Information Centre on 0800 65 64 63 – the TIC is available 24/7.
Golden Arrow Bus Service (GABS)
Any user who suspects that he or she may have contracted COVID-19 must call the hotline for assistance and must be transported by an ambulance to get tested, or for medical treatment.
The City will increase safety and security, and cleaning services at the busiest public transport interchanges across the city during the lockdown. No operator will be allowed to transport commuters for any other reason.
E-hailing and metred-taxis
No operator will be allowed to transport commuters for any other reason.
Commuters must please take note that nobody will be allowed to travel between provinces once the lockdown is in effect – be it by bus, minibus-taxi, or in a private vehicle.
I request all residents to please comply with the lockdown. Restrict commuting to urgent trips only. Do not leave your house unless it is absolutely necessary to do so. The less contact we have with one another during this time, the better.
These measures are drastic, and will have a huge impact on our lives. However, we must do all we can to protect ourselves, our families, and our communities against the deadly COVID-19 pandemic.
Working together, we will be safer.
Stay home as much as possible. Implement social distancing. Don’t shake hands. Don’t hug or kiss. Wash hands often with soap and water. Don’t touch your face.
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