Transport for Cape Town, the City of Cape Town’s transport authority, has installed two card vending machines, one at the MyCiTi station in Adderley Street and another at Century City Gate. Apart from conducting their business at the kiosks, commuters at these two locations now have the option of using the card vending machine to buy a myconnect card, or load money or Mover Points on their myconnect cards.
The card vending machines (CVMs) started operating as of 18 June 2016.
‘These two machines, or virtual kiosks, are part of a pilot project during which Transport for Cape Town, the City’s transport authority, wants to establish the functionality and efficiency of the CVMs. We will roll out a further eight machines to other MyCiTi stations and locations across the city once the pilot period has expired – pending the outcome of this testing phase and the progress made,’ says the City’s Mayoral Committee Member: Transport for Cape Town, Councillor Brett Herron.
The City chose these two locations for the pilot project because of the type of communications network infrastructure available at the facilities. At Century City Gate the CVM uses 3G connectivity to perform transactions and at Adderley Street the CVM makes use of fibre optic – the point of the pilot project is, among others, to test the efficiency of the CVMs in terms of the communications network infrastructure available.
‘We anticipate that the CVMs will become very popular once commuters get used to conducting their transactions automatically instead of manually at the kiosks. One can compare the MyCiTi CVMs to the machines that some of us use to pay for parking at the airport. The CVMs accept cash and bankcards to pay for transactions and provide change in coins,’ says Councillor Herron.
Commuters can use the MyCiTi CVMs for the following services:
- Uploading money or Mover Points on their myconnect cards
- Purchasing a myconnect card
- Purchasing other MyCiTi products such as the monthly package
‘The CVMs provide commuters with the option of three operating languages: English, isiXhosa and Afrikaans. It is to be expected that some commuters may be wary at first to make use of the CVMs, but like everything else in life, it is just a matter of time before the majority will feel comfortable enough to use them,’ says Councillor Herron.
The MyCiTi CVMs are as safe to use as any other card vending machine.
‘Commuters will be prompted for action and will be requested to provide a security PIN number if they conduct a transaction with a bankcard. I am confident that the CVMs will assist us in improving commuters’ experience of the MyCiTi service. The CVMs provide commuters with an alternative for purchasing cards and value, and as such will make a notable difference to the sometimes lengthy queues and waiting times experienced at the MyCiTi kiosks in Adderley Street and at Century City Gate. We are extremely excited about this addition to the service and I encourage commuters to give it a go,’ says Councillor Herron.