Operator Performance

Transport for Cape Town (TCT) strives for high standards in performance-orientated service delivery with contracted providers penalised for not adhering to agreed standards. Read more to view the performance of the four Vehicle Operating Companies (VOCs) contracted to operate MyCiTi services.

Customer Feedback

Feedback from the Transport Information Centre (TIC) shows key issues raised by the public in areas relating to the performance of VOCs. Some complaints result in penalties.

Passenger Journeys

Read more to view the number of MyCiTi passenger journeys per month.